7-year BBB Award Winner
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“Our Take” is based on customer, employee, and community feedback. Research is done from sources including:
After doing our review of Frontier Utilities, our editorial staff highly recommends the company. Many of the reviews praised the company for their customer service and their excellence in ensuring that each customers’ needs are met.
Several of the reviews report that the customer service representatives are friendly and knowledgeable and they make the user experience as efficient and pleasant as possible. To do this, they have created a mobile app that allows customers to see and understand their energy usage. Frontier also sends their customers weekly energy reports so they are able to understand where their bill is coming from and how to lower their rates.
Their prepay, autopay, and paperless billing technologies make it easy for customers to pay for their energy. Frontier Utilities also offers a refer-a-friend program that grants customers an opportunity to earn unlimited bill credits and save on their electricity simply by referring a friend to the company.
Although Frontier Utilities has only been operating since 2009, they have received an award from the Better Business Bureau for seven years. They were able to receive such recognition for their customer care and their dedication to excellence. The company also makes it possible for its users to power their home fully with green energy without overpaying.
One complaint reported by a few customers is that there is a small base fee that could have been communicated more clearly upfront. Although the company does not actively hide this fact, a few customers were surprised by this base fee after beginning their plan, and it is something customers should be aware of. Another complaint and something customers need to be aware of is that Frontier will charge an extra fee to the customer if they are late on a monthly payment.
Overall, Frontier Utilities is a trustworthy and reliable company with customer service you can rely on.
Does Frontier Utilities offer green energy plan options?
Frontier Utilities does offer green energy plans to their users. They use renewable energy sources such as solar and wind energy to make it possible for their customers to power their home with green energy. Choosing a green energy plan allows users to do their part to help better the earth as it is far better for the environment than traditional energy sources such as fossil fuels and natural gasses. These traditional energy sources can be harmful and depleting to the earth, making renewable sources a better option. This type of energy is called renewable because they are nearly unlimited. For example, solar energy is available as long as the sun is in the sky.
What are Frontier Utilities’ most popular energy plans?
Frontier Utilities offers several fixed-rate energy plan options. One plan option available is called “Frontier Max 12”. This is the best option for high-usage homes. It is a year-long fixed-rate plan. Another option is “Best Value 12” which is a plan to help users fit their budgeting needs. For a simple, fixed-rate plan, users could opt for the “Frontier Friends and Family 12” plan. This plan does not require any monthly or minimum usage fees. The “Beat the Heat 12” plan is the best option for those who live in warmer climates.
Does Frontier Utilities offer energy plans in my city?
Frontier Utilities offers energy plans in all deregulated Texas cities. Most of the state, including many of the major cities, is deregulated. Some of these cities include Dallas, Arlington, Waco, Corpus Christi, Houston, and others. If you live in a large Texas city, you are likely in a deregulated area. The best way to find out is to research your city to see if it is deregulated. If you do happen to live in a deregulated city, you have the option to choose Frontier Utilities to power your home.
What kind of energy plans does Frontier Utilities offer?
Frontier Utilities offers both fixed-rate and variable-rate plans. With a fixed-rate plan, users can benefit from a plan that is secure and predictable. Users are able to choose from a few different Frontier fixed-rate options with different contract lengths. On top of choosing a contract length that works great for their needs, users will be able to agree to a set rate that will not change through the duration of this contract. A fixed-rate plan is a great long-term option and good for anyone looking for plenty of security with their electricity. A variable-rate plan, on the other hand, is a more flexible energy plan option. This type of plan runs on a month-to-month basis rather than on a set contract. The energy rates also fluctuate each month depending on the energy market. This is a great option of any risk-takers or anyone looking for flexibility and freedom with their plan. It also functions great as a short-term option.
What are some unique Frontier Utilities benefits?
One benefit of Frontier Utilities is their refer-a-friend reward program allowing users to earn rewards for their referrals. There are also other opportunities for users to earn extra bill credits. The company also offers fully renewable plan options as well as both long-term and short-term fixed-rate energy plan options and contract-free variable-rate plans. Another benefit to note is that the company has been recognized for 7 years by the Better Business Bureau and has won multiple awards from them.
4.5 out of 5
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